Social Value: Our North

We believe in purpose over profit, that a company should exist to achieve something other than making a profit.

Our purpose is to make public charging stations ubiquitous so those who want to can buy electric vehicles.

These are our values that drive our purpose.

Use zero carbon across the company.

We use 100% renewable energy through our charging network.
We cover electric vehicle charging costs for all our employees’ motoring.
We provide a salary sacrifice scheme to encourage employees to purchase electric vehicles.
We encourage our installation partners to move to EVs for installation and servicing and expect them to be fully electric by 1 January 2020.
We propose to measure the carbon use of our software in our hosting partners by 1 October 2018 and thereafter look to reduce the carbon used.
We propose to measure the carbon use of our manufacturing partners by 1 December 2018 and thereafter look to reduce the carbon used.

Be an employer of choice.

Our minimum wage is always at least the London Living Wage for all UK based employees.
We actively recruit across diverse communities to encourage diversity in our workforce. We measure diversity and pay equality.
Our maternity provision is more generous than the statutory minimum.
Our paternity provision is more generous than the statutory minimum.
We give all employees a minimum of 25 days annual leave over and above bank holidays.
All employees are entitled to 10 additional Innovation Days where they can work on company projects not prioritised by their management.
We encourage flexible working hours and locations.
We cover electric vehicle charging costs for all our employees’ motoring.
We provide a salary sacrifice scheme to encourage employees to purchase electric vehicles.

Be loved by our customers.

Our customers are both those who buy our hardware and software and those who use our products to charge their cars.

We publish these values and hold ourselves accountable by our customers to them.
We use 100% renewable energy.
We ensure that our contracts are in plain English; clear and easy to understand.
We do not tie our end users into contracts. We give fair break clauses to our commercial customers. We keep our customers through superior products, fair pricing and outstanding customer service.
We give fair pricing; if a customer downgrades their tariff, we refund the difference.
We regularly (at least quarterly) ask our customers how can improve and add their recommendations into our product pipelines.
All employees share customer care requests and responses.
We answer all customer enquiries with a satisfactory response, that genuinely helps the customer, within 24 hours.
We treat customers like people, not numbers. We are polite, understanding and helpful.
We respect our customers’ privacy.
We communicate transparently and clearly about issues and accept responsibility for resolving the issues.
We measure Net Promoter Score quarterly and aim to always be above +50.

Have loved products.

We prioritise quality over price and speed of delivery.
We prioritise the safety of our customers, the public, our employees and our partners above other aspects of quality. Our products will be tested to the latest, most relevant safety standards.
Our hardware products will last at least 10 years.
Our products should be simple and intuitive – charging should be as obvious as opening a door.
Our software products aim to have zero defects and we fix defects before adding further functionality.
We follow the Agile Principles.
We apply GOV.UK Design Principles.
We ensure that our customer’s privacy is protected.
We proactively monitor for errors and defects and try to fix issues before they are noticed.
We communicate transparently and clearly about issues and accept responsibility for resolving the issues.
We measure Net Promoter Score quarterly and aim to always be above +50.

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