char.gy Terms of Use

These terms of use (“Terms”) govern your use of the char.gy service (“Service”).

These terms govern your relationship with char.gy Limited (“we” or “us”).

Please note that these terms cover the electric vehicle charging services offered at our on-street charging points as well as to any interaction you may have with us on our website, apps or other electronic services offered by us.

Please read these terms carefully as they affect your rights and liabilities under the law.

Our charging service together with our website, apps and other services are together referred to as the “Service”.

If you do not agree to these Terms, please do not use the Service, or register as a user.

IF YOU HAVE ANY SAFETY CONCERNS ABOUT A CHARGING POINT PLEASE CONTACT US IMMEDIATELY ON hello@char.gy OR 0800 086 9606

Please also see our Privacy Notice for information about how we collect and use your personal data.

Pay-As-You-Go

Cancellation Policy

Right to Cancel

You have a right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of the contract (meaning the day on which you accept our terms on our app or website).

To exercise the right to cancel, you must inform us at:

2nd floor, 60-62 Commercial Street, London, E1 6LT or hello@char.gy

of your decision to cancel this contract by a clear statement (e.g. email or letter sent by post).

You may use the cancellation form attached, but it is not compulsory.

To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you.

We may make a deduction from the reimbursement for the cost of any services supplied.

We will make the reimbursement without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.