Privacy Notice

Below is a list of first party cookies set by us:

Cookie category and name Purpose Duration
Strictly necessary
_chargy-session
Keeps the user authenticated after logging in Expires after 1 year
Strictly necessary cookie
__stripe_mid, __stripe_sid
Set by Stripe, our payment processor, when using Apple Pay / Google Pay Expires after 1 year
Analytics cookie
_gat, _ga, _gid
Analytics with Google Analytics Expires after 2 years
Functionality cookie
cookieconsent_status
Remembers if the user has acknowledged our use of cookies Expires after 1 year

Below is a list of third party cookies set by us:

Cookie category and name Purpose Duration
Strictly necessary cookie
stripe.com
As well as a first party cookie, Stripe, our payment processor, sets a third party cookie when using Apple Pay / Google Pay Expires after 1 year
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
When we lobby your local authority on your behalf. Lobbying Information Consent
When you register with the Site or our services Login Information
Account Information
Contact Information
Vehicle Information
Performance of a contract with you
Necessary for our legitimate interests (to obtain necessary information in order to provide our services)
When you update, cancel or amend your account details Login Information
Account Information
Contact Information
Vehicle Information
Performance of a contract with you
Necessary for our legitimate interests (for the purposes of providing our services to you)
When we deliver charging services to you Login Information
Account Information
Contact Information
Payment Information
Charging Information
Vehicle Information
Performance of a contract with you
Necessary for our legitimate interests (for running our business and to provide you with services requested)
When we collect payment from you (via a subscription or Pay As You Go) Login Information
Contact Information
Payment Information
Charging Information
Performance of a contract with you
Necessary for our legitimate interests (for running our business and to provide you with services)
Necessary to comply with legal obligation
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy notice
(b) Asking you to leave a review or take a survey
(c) When you submit a complaint
Login Information
Contact Information
Charging Information
Payment Information
Communication Information
Technical Information
Performance of a contract with you
Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records updated and to study how customers use the services we provide)
To administer and protect our business, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data Login Information
Contact Information
Charging Information
Technical Information
Necessary for our legitimate interests (for running our business, provision of administration services, network security, to prevent fraud and in the context of a business reorganisation)
Necessary to comply with a legal obligation
To use data analytics to improve the Site, services, marketing, customer relationships and experiences Charging Information
Technical Information
Communication Information
Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
Category of personal data Length of retention
Records relevant for tax purposes 8 years from the end of the tax year to which the records relate
Contact Information and Communication Information following an enquiry with us 5 years unless you subsequently entered into a contract with us
Personal data processed in relation to a contract between you and us 7 years from either the end of the contract or the date you last used our services or placed an order with us, being the length of time following a breach of contract in which a contract party is entitled to make a legal claim
Personal data relating to vehicle charging Upon termination of your account/membership with us, we shall promptly delete your personal details from our systems at your request
Personal data held on marketing or business development records 5 years from the last date on which a data subject has interacted with us
Category of personal data Length of retention
The right to be informed You have a right to know about our personal data protection and data processing activities, details of which are contained in this notice.
The right of access You can make what is known as a Data Subject Access Request (“DSAR”) to request information about the personal data we hold about you (free of charge, save for reasonable expenses for repeat requests or complex requests). If you wish to make a DSAR please contact us as described below.
The right to correction Please inform us if information we hold about you is incomplete or inaccurate in any way and we will update our records as soon as possible, but in any event within one month. We will take reasonable steps to communicate the change to any third parties to whom we have passed the same information.
The right to erasure (the ‘right to be forgotten’) Please notify us if you no longer wish us to hold personal data about you (although in practice it is not possible to provide our services without holding your personal data). Unless we have reasonable grounds to refuse the erasure, on receipt of such a request we will securely delete the personal data in question within one month. The data may continue to exist in certain backup, but we will take steps to ensure that it will not be accessible. We will communicate the erasure to any third parties to whom we have passed the same information.
The right to restrict processing You can request that we no longer process your personal data in certain ways, whilst not requiring us to delete the same data.
The right to data portability Unless we have overriding legitimate grounds for such processing, you may object to us using your personal data if you feel your fundamental rights and freedoms are impacted. You may also object if we use your personal data for direct marketing purposes (including profiling) or for research or statistical purposes. Please notify your objection to us and we will gladly cease such processing, unless we have overriding legitimate grounds.
Rights with respect to automated decision-making and profiling You have a right not to be subject to automated decision-making (including profiling) when those decisions have a legal (or similarly significant effect) on you. You are not entitled to this right when the automated processing is necessary for us to perform our obligations under a contract with you, it is permitted by law, or if you have given your explicit consent.
Right to withdraw consent If we are relying on your consent as the basis on which we are processing your personal data, you have the right to withdraw your consent at any time. Even if you have not expressly given your consent to our processing, you also have the right to object (see above).

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